The Voice & Automation AI Agency for UK & Europe.
Belfast-based • Serving the UK, Ireland & EU
VoxPort is a specialist Voice & Automation AI Agency serving businesses across the UK and Europe, from local service businesses to enterprise-scale operations.
Headquartered in Belfast, Northern Ireland, we work with organisations across the United Kingdom, Ireland and the European Union.
We consult, build and manage bespoke voice and automation solutions that handle inbound calls, drive outbound campaigns, qualify leads, and remove the manual work slowing your team down, all integrated seamlessly into your existing systems.
- Voice AI Bootcamp Certified
- 10+ Years Automation Experience
- UK GDPR Compliant
- SMB & Enterprise Specialists across UK & Europe
What We Build
Voice AI and automation built around your business.
Inbound Voice Agents
Always-on call handling shaped around your business, from first enquiry through to qualification and booking.
Outbound Voice Agents
Timely, compliant conversations that follow up new enquiries, reconnect old leads and qualify opportunities.
Workflow Automation
Connected workflows that move information between your everyday systems and reduce repetitive administration.
Enterprise AI Solutions
Bespoke voice infrastructure for complex, high-volume or regulated operations across the UK and Europe.
Backed by Europe's Leading Voice AI Expertise
VoxPort's team are certified Voice AI specialists trained through Europe's most comprehensive Voice AI programme. Our engineers bring over 10 years of automation experience and have built agent solutions deployed at scale across e-commerce, healthcare, recruitment and real estate, including systems managing over 15,000 calls per month.
- Voice AI Bootcamp Certified Team
- 10+ Years Enterprise Automation Experience
- Agent Solutions Deployed Across Fortune 200 Companies
Service statistics
< 3 Seconds: Response Time
24/7: Always-On
98%: Caller Satisfaction
15,000+: Calls/Month
Trusted by leading businesses across the UK & Europe
- Hospitality
- Trade & Installation
- Real Estate
- Gyms & Fitness
- Professional & Medical
- SaaS & Tech
- Recruitment
- E-commerce
- Manufacturing
- Logistics & Haulage
Real Outcomes. Real Numbers.
Voice AI solutions we've built and deployed have transformed operations across multiple industries.
- E-COMMERCE: IVR modernisation: team reduced from 6 staff to 1. £225,000 saved annually
- E-COMMERCE: Peak season management across high call volumes. 15,000 calls/month at 100% accuracy
- E-COMMERCE: Outbound speed-to-lead for ad sign-ups. 30% booking rate achieved
- MEDICAL: Automated patient intake and appointment booking. 500–1,500 calls/month automated
- RECRUITMENT: Outbound candidate outreach and screening. £700,000 revenue generated
- REAL ESTATE: Inbound property enquiries with viewing qualification. 10% conversion to viewings
Results achieved through voice AI solutions built and deployed using the same infrastructure and expertise that powers VoxPort's enterprise capability.
Voice AI that fits your business, not the other way around.
Every business has its own call flows, customers, tools and compliance obligations. We start with a structured consultation to understand yours, then design and build a voice solution around them. The result is a system that fits how you already work, and meets the standards your industry expects.
A solution shaped around your operations
Structured discovery before any build, so what we deliver maps to how you actually work.
Compliance you can stand over
UK GDPR, EU GDPR, PECR and EU AI Act considerations built in from scoping, not retrofitted at the end.
Voices your customers trust
Natural UK and European accents that sound like the people calling you, not a generic overseas alternative.
The right scope for where you are
From managed solutions for service businesses to bespoke builds for larger organisations, with the same standards, scaled to fit.
Built for the Businesses That Can't Afford to Miss a Call
From local service businesses to high-volume enterprise operations, VoxPort has deployed Voice & Automation AI solutions across these sectors:
- Trade & Installation: Emergency callouts and quote requests for trades and installation teams.
- Real Estate: Property enquiries, applicant qualification and viewing bookings handled promptly.
- Restaurants: Reservation enquiries, booking changes and peak-time calls handled consistently.
- Gyms & Fitness: Class bookings, training schedules and membership enquiries in one flow.
- Hotels & B&Bs: Room enquiries, special requests and booking confirmations for hospitality teams.
- Professional & Medical: Appointment scheduling, client enquiries and structured patient or client intake.
- SaaS & Tech: Trial follow-up, lead qualification and onboarding conversations at scale.
- Recruitment: Candidate outreach, screening and scheduling across high-volume pipelines.
- E-commerce: Order enquiries, refund handling and connected customer-service workflows.
- Manufacturing & Engineering: Order, stock and service enquiries connected with supplier and ERP workflows.
- Logistics & Haulage: Delivery updates, slot bookings, driver check-ins and paperwork workflows.
Don't see your industry? VoxPort AI works for any business where phone calls matter.
What Your Voice Agent Can Do
Every build is tailored, but these are the capabilities we most often deploy.
Lead Screening & Qualification
We build screening and qualification flows that filter spam, identify genuine enquiries and route priority opportunities appropriately.
- Spam-filtering workflows
- Lead qualification logic
- Priority scoring rules
Smart Call Routing
We design call-routing logic around your teams, locations and escalation paths, including warm transfers when a person should take over.
- Warm-transfer journeys
- Call-screening logic
- Defined handoff paths
Call Intelligence & Analytics
We can build transcription, sentiment and reporting capabilities into your solution so teams can review conversations and improve operations.
- Sentiment analysis
- Call transcription
- Operational reporting
Automated Appointment Scheduling
We connect calls, texts and chats to your scheduling tools, with booking rules and confirmations shaped around your existing process.
- Calendar integration
- Multi-channel booking flows
- Confirmation workflows
24/7 Multilingual Support
We can deploy always-on multilingual call handling with natural understanding of UK and European regional accents and authentic regional voices.
- 100+ languages supported
- UK & European regional accent understanding
- Authentic UK & European voices
- Round-the-clock call handling
Enterprise-Grade Security
We architect security, data handling and residency requirements into each build, aligned with the organisation's UK and EU compliance needs.
- GDPR compliance support
- UK data residency available
- Enterprise-grade infrastructure
Featured Client Success
"Integrating VoxPort's voice AI has completely transformed how we handle customer inquiries. We're a security installation company covering the UK and Europe, and every missed call used to mean a lost opportunity. Now, our AI receptionist captures caller information 24/7, instantly qualifies leads, and ensures no customer waits. Our installation team can focus on delivering excellent work while knowing every inquiry is handled professionally, even complex technical questions about CCTV systems or access control. Response times have dropped from hours to seconds, customer satisfaction has soared, and we're retaining more clients because they feel heard immediately, even outside business hours."
- Zero Missed Calls: Every inquiry captured 24/7
- Faster Response Times: Hours to seconds
- Improved Team Focus: Installation work, not phone calls
Built to Fit Your Tech Stack.
Every build integrates bespoke with your existing systems, including CRM, calendar, telephony, booking platforms, ERPs, and custom APIs. We scope the integration during your consultation so the solution slots into how your business actually runs.
How We Build
Every engagement follows a clear, consultative process, scoped and tailored to your business. Typical builds run 4–10 weeks depending on complexity.
PHASE 1: DISCOVERY & CUSTOM BUILD (Weeks 1–3)
- 60-minute strategy consultation
- Bottleneck and ROI opportunity mapping
- Bespoke voice agent and automation design
- Integration scoping with your existing systems
Deliverables:
- Detailed scope and build plan
- Custom voice agent built around your use case
- Bespoke workflow automations
- CRM, calendar, and telephony integration setup
PHASE 2: TESTING & REFINEMENT (Weeks 3–6)
- Internal testing with your team
- Voice, accent, and conversation flow refinement
- Real-world scenario validation
- Team walkthrough and handover session
Deliverables:
- Fully tested voice agent and automations
- Team trained and onboarded
- Conversation flow documentation
- Integration verification and sign-off
PHASE 3: GO LIVE & OPTIMISE (Weeks 6–10 & Beyond)
- Phased soft launch with live monitoring
- Real-time performance tuning
- Post-launch optimisation period
- Ongoing support packages available
Deliverables:
- Live, fully operational solution
- Performance report and ROI review
- Optional ongoing support retainer
- Continuous improvements as your business evolves
Every Engagement Starts With a Conversation
We take the time to understand your business before recommending a solution. Book a consultation and let's talk about what's possible.
Frequently Asked Questions
Everything you need to know about VoxPort AI. Can't find what you're looking for? Contact our team.
How does the AI handle different UK & European accents?
VoxPort AI is specifically trained on a diverse range of UK and European accents, including Belfast, Birmingham, Glasgow, Cardiff, Manchester, London and major European accents. Our advanced speech recognition technology ensures accurate understanding regardless of regional dialect, making it perfect for businesses serving customers across the UK and Europe.
What's the difference between your managed service and enterprise solution?
Our managed service is a fully handled AI receptionist: we set it up, train it on your business and manage it ongoing. Our enterprise solution is a custom-built Voice AI infrastructure project, designed around your specific operations, compliance requirements and existing systems. The right solution depends on your scale, complexity and goals. We'll recommend the right approach in your consultation.
Can you build a solution that keeps our data hosted in the UK?
Yes. For enterprise clients with data sovereignty or compliance requirements, we design and build solutions with UK-hosted infrastructure. This is particularly relevant for regulated industries such as financial services, healthcare and legal. We'll discuss your specific requirements during the consultation.
What industries have you built Voice AI solutions for?
Our solutions have been deployed across e-commerce, medical and healthcare, recruitment, real estate, hospitality, trade and installation, SaaS and professional services. If you don't see your sector listed, get in touch. Voice AI applies to any business where phone calls play a role in customer acquisition or service delivery.
How long does a typical engagement take from consultation to go-live?
For managed service clients, we typically go live within 48–72 hours of onboarding. For enterprise custom builds, timelines depend on scope and complexity. We'll agree a clear delivery schedule as part of the consultation process.
Do we need to change our existing phone systems or software?
Not necessarily. VoxPort integrates with your existing setup, whether that's your current CRM, calendar system, phone number or practice management software. We assess your current stack during the consultation and recommend the most seamless integration approach.
Is my data secure and GDPR compliant?
Absolutely. VoxPort AI supports full GDPR compliance and adheres to high security standards. All data is encrypted in transit and at rest, with UK data residency options available. We regularly review our security practices to ensure your customer data is always protected.
Consultations are held in English, German, French, Spanish and Dutch.
Service statistics
< 3 Seconds: Response Time
24/7: Always-On
98%: Caller Satisfaction
15,000+: Calls/Month
VoxPort AI Limited · Company Number NI705644 · info@voxport.ai · +44 7588 376834