Voice AI infrastructure for regulated UK and European operations
Most voice AI products are built in the US and adapted afterwards. For organisations handling high call volumes, sensitive data or regulated conversations, that isn't good enough.
We scope, architect and deliver bespoke voice AI that integrates with your existing stack and stands up to UK GDPR and EU AI Act scrutiny, then hand it over or manage it for you.
Our AI voice agents can handle calls in multiple languages, including English, German, French, Spanish and Dutch.
Consultations are held in English, German, French, Spanish and Dutch.
Where enterprise voice AI delivers
- IVR modernisation: replace rigid phone menus with natural conversations that resolve calls, not just route them
- High-volume inbound: handle peak seasons and call spikes without scaling headcount
- Contact centre support: automate routine enquiries so agents focus on complex, high-value calls
- Outbound at scale: compliant campaigns for follow-up, reactivation, renewals and collections
- Intake and triage: structured data capture for patients, candidates, claims or cases
Proven at scale
Solutions built and deployed with our delivery team have achieved:
- £225,000 saved annually, with IVR modernisation reducing the team from 6 staff to 1
- 15,000 calls a month handled at 100% accuracy through peak season
- 500 to 1,500 calls a month automated for patient intake and appointment booking
Built for UK and European regulation
- UK and EU data residency by default
- GDPR and EU AI Act-ready architecture, with compliance considered from scoping, not retrofitted
- PECR-aware outbound design, with consent and opt-out handling
- Authentic UK and European voices, not US-accented stand-ins
- Clear AI disclosure where required
Integration with your systems
We integrate with CRMs, ERPs, telephony platforms, booking systems and custom APIs. Integration is scoped in detail during discovery, so the voice agent works inside your existing operations, not alongside them.
How an enterprise engagement works
1. Discovery and architecture (weeks 1 to 3): call-flow mapping, ROI analysis, integration and compliance scoping, detailed build plan
2. Build and testing (weeks 3 to 6): custom agent build, integration, voice and conversation tuning, real-world scenario testing
3. Go-live and optimisation (weeks 6 to 10 and beyond): phased launch, live monitoring, performance reporting and an optional managed service
Frequently asked questions
Can voice AI replace our IVR?
Yes. Conversational voice AI can replace menu-based IVR, letting callers say what they need in their own words and resolving many calls without a human.
Where is call data stored?
We design for UK and EU data residency by default, and scope data handling with your compliance team.
How does the EU AI Act affect voice agents?
Voice agents that interact with people generally need to make clear that callers are speaking to AI. We design disclosure and record-keeping in from the start.
Can you work with our internal IT and compliance teams?
Yes. Enterprise engagements include structured discovery with your technical, operational and compliance stakeholders.
Planning a voice AI programme?
Book a consultation to scope the opportunity, the integration and the compliance requirements with our team.
VoxPort AI Limited · Company Number NI705644 · info@voxport.ai · +44 7588 376834